[14] Bmw Repair Shops At This Year Highlight

You might think that service charges are non-negotiable, but haggling can pay off. Although only a small fraction of our survey respondents tried that option, those who did frequently saved money.

In our survey, fewer than 20 percent of respondents tried to negotiate over repair work. But among those who did, 60 to 82 percent were able to save some cash at dealerships, depending on the brand. Haggling success was even better with independent shops, with 71 to 84 percent of negotiators receiving discounts.

How much was saved varied among brands. The median worked out to $120 for repairs at dealers and $94 at independents.

Some luxury-car dealers were accommodating at the bargaining table, with those at BMW knocking off a median of $187 from contested repair orders. Mercedes-Benz dealerships discounted $180 from successful hagglers’ final bills. Among mainstream brands, haggling knocked off a median of $152 for Subaru dealership repairs, $135 at VW, and $133 at Chevrolet.

By getting a second opinion on a repair, you can pit repair shops against each other in a bidding war for your business. Also ask for an itemized estimate up front to avoid inflated charges. And dealerships will often lower their price to ensure that you come back the next time.

See our complete car repair satisfaction ratings.  


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